ong67 Withdrawal & Verification
Work through this page once and you will know exactly which documents to prepare, where the money can land, and what to fix when a request sits on hold. Every figure below is the figure the cashier actually applies.
18+ · Play Responsibly
Three things to settle before you tap withdraw
Bonus money carries a playthrough. The 240% welcome offer and any reload credit must be turned over 15 times before the balance can leave as cash. If you claimed the first deposit bonus, read the wagering meter in the cashier before you file anything, because a request raised mid playthrough is normally reversed rather than approved.
Identity checks are not something that begins when you press the withdraw button. Send your documents early so the review happens while you are still enjoying the lobby, not while you are staring at a pending RM100.
The receiving account has to carry the same name as your ong67 profile. Third party bank accounts, an e wallet registered to a relative, and joint accounts all push the request into manual review, and no amount of live chat can shorten that step. Confirm the name before you type an amount.
Limits and payout times the cashier enforces
These are the numbers that decide whether your request is accepted, so keep them in mind before you open the cashier. Anything below the floor is rejected at entry, and anything above the daily ceiling is split across days.
| What it governs | Figure | How it affects you |
|---|---|---|
| Minimum withdrawal | RM100 | The cashier will not accept a smaller amount. |
| Daily withdrawal ceiling | RM22,500 | Total across every request filed in one day. |
| Standard payout time | 15 minutes | From approval to e wallet or bank account. |
| First payout after verification | Up to 1 hour | The first cash out gets one extra check. |
| Minimum deposit | RM10 | Useful when you are a little short of the floor. |
| Turnover on bonus credit | 15x | Applies before bonus winnings become withdrawable. |
Filing the request, from cashier to bank
The process is the same on the website and inside the app. Once your profile is verified, a standard request takes about a minute of typing and a quarter of an hour of waiting.
-
Sign in and open the cashier
Use your usual ong67 login on the website or in the app. The cashier sits behind the same credentials, so there is no separate payout portal and no second password to remember.
-
Read the playable balance first
The cashier separates cash from bonus credit. If a turnover bar is still running, finish the remaining playthrough of 15 times the bonus before filing, or the request comes back to you.
-
Pick a destination in your own name
Touch ’n Go eWallet, DuitNow and bank transfer are all supported. Use an account registered to you. Changing to a new destination, or one that has never received a payout from your profile, adds a manual review step.
-
Enter an amount inside the band
Anything from RM100 upward is accepted, as long as the day's total stays under RM22,500. The cashier shows the remaining daily allowance as you type, so you can see the headroom before you confirm.
-
Confirm and keep the reference
Approved requests usually reach the wallet in 15 minutes. The first one after verification can take up to an hour. Copy the reference number into your notes in case you need to raise the request with live chat later.
Verification documents that clear on the first pass
Verification is a one time file check tied to your profile, and it is required before your first withdrawal. You do not need all three documents. One clear, current document is enough to confirm who you are.
| Document | What must be visible | Practical note |
|---|---|---|
| National ID Card (NID) | Front and back, all four corners, number readable | The quickest route for most Malaysian players. |
| Passport | Photo page only, no travel stamps needed | Use this if the NID photo is worn or faded. |
| Driving Licence | Both sides of a current licence | Accepted when the licence has not expired. |
Uploading the file
- Open the profile menu and choose the verification section. The same screen appears in the app under account settings.
- Select the document type that matches the photo you are about to send, so the reviewer knows what to expect.
- Attach the photo and check the preview at full size before you submit. A soft or angled preview will be soft and angled on the reviewer's screen too.
- Wait for the status change. Verification is reviewed within 2 hours, and the withdraw screen unlocks as soon as the file is approved.
What happens to your documents
The copies are used for one purpose: confirming that the account holder and the bank account holder are the same person. They stay in your account file for compliance checks, they are not passed to game providers, and they are not used for marketing or shared with anyone outside the teams that handle identity review.
Photographing an ID that survives the review
Most second reviews are not about the account, they are about the picture. A phone camera in daylight is enough. You do not need a scanner and you do not need to edit anything.
Do this
- Lay the document flat on a plain, dark surface.
- Fill the frame, with all four corners inside the picture.
- Send the front and the back as two separate photos.
- Shoot in colour, in daylight, at the highest resolution your phone offers.
Avoid this
- Flash or lamp glare across the ID number.
- A thumb covering the photo or the document number.
- Screenshots of a scan, or a photocopy of a photocopy.
- Cropping the corners to hide an address.
Where the money lands, and how long each route takes
All four supported methods work in both directions. Incoming deposits settle in about 4 minutes, and an approved payout reaches you in roughly 15 minutes whichever route you choose. The choice is about convenience, not speed.
- Touch ’n Go eWallet Deposit 4 minWithdrawal 15 minRange RM100 – RM22,500
- DuitNow Deposit 4 minWithdrawal 15 minRange RM100 – RM22,500
- FPX Online Banking Deposit 4 minWithdrawal 15 minRange RM100 – RM22,500
- Bank Transfer Deposit 4 minWithdrawal 15 minRange RM100 – RM22,500
FPX Online Banking opens your own bank's login page, which many players prefer for deposits. Touch ’n Go eWallet and DuitNow suit players who already keep money in a wallet. Bank transfer is the sensible fallback when a wallet balance cap gets in the way of a larger payout.
Why a request is held, and the fastest fix
Almost every hold falls into one of six buckets, and five of them you can clear yourself without waiting for anyone. Check this list before you open live chat.
| Cause | What you will see | What to do |
|---|---|---|
| Turnover unfinished | Balance still shows bonus credit | Clear the remaining 15x playthrough, then file again. |
| Name mismatch | Request marked on hold | Switch to an account in your own name. |
| Profile not verified | Withdraw button locked | Upload an NID, passport or licence. Review takes 2 hours. |
| Amount under the floor | The amount field errors out | Raise the request to at least RM100. |
| Daily ceiling reached | Remaining allowance reads zero | Split the payout across two days. |
| Unreadable ID photo | Verification sent back | Retake in daylight with all four corners visible. |
If the hold is not on this list, or if a request is still pending well past the expected window, 24/7 Live Chat can pull the reference number and tell you which team is holding it. Have the amount, the destination and the reference ready before you open the chat window.
After the payout: records, limits and the next session
Keep the reference number next to the deposit date in your own notes. If a bank or wallet later asks where the credit came from, a saved reference and a matching account name answer the question in one message instead of three.
Decide your spending ceiling before you log in again, not after a session turns. A payout is a natural stopping point, and the players who treat it that way are the ones who stay in control of the account rather than the other way around. Malaysian players can also step back from play at any time through the responsible gaming page.
Handling withdrawals away from the desk
The ong67 app carries the same cashier, so a request can be filed from the train home and the reference saved to your phone. Version 2.7.7 is 36 MB and runs on Android 8.0 and above, which covers most phones sold in Malaysia in the last few years.
Questions players ask before their first cash out
01 How long does an ong67 withdraw actually take?
A normal request that has already cleared verification lands in your wallet or bank account in about 15 minutes. The first payout on a newly verified profile can take up to 1 hour, because the account is screened once more before the money leaves.
02 What is the smallest amount I can take out?
RM100. The cashier will not let a smaller request through, so if your balance sits just below that figure, a top up of RM10 or more brings you over the line without leaving small change stranded in the account.
03 How much can I withdraw in a single day?
The daily ceiling is RM22,500 across all requests. It is not a per transaction figure, so three requests of RM9,000 in one day count against the same limit. The cashier shows the remaining allowance while you type the amount.
04 Must I verify before my first withdrawal?
Yes. Verification is required before your first withdrawal. One document is enough: a National ID Card, a passport or a driving licence. Compliance reviews the file within 2 hours, and you can upload it the day you register so nothing delays payout day.
05 Can the money go to a family member's account?
No. The receiving account must match the name on your profile, because the whole point of verification is to confirm that the player and the account holder are one and the same person. A relative's e wallet or a joint account will hold the request until it is corrected.
06 Why is my request still pending after 30 minutes?
The usual reasons are an unfinished turnover, a name mismatch or a destination that has never been used before. If none of those apply, open 24/7 Live Chat with the reference number and ask which team has the request. Most cases are resolved on the spot.
07 My ID photo was rejected. Do I start over?
No, you only resend the photo. Retake it in daylight, flat on a dark surface, with all four corners in the frame and no glare across the number. The replacement is reviewed within the same 2 hour window and the withdraw screen unlocks after approval.
08 Do I have to finish the bonus turnover to withdraw?
Bonus credit is tied to a 15x playthrough. You can withdraw cash that is not part of a bonus at any time, but anything sitting in bonus credit has to clear its turnover first. The cashier labels both balances separately, so check which one you are looking at.
Verify the profile now, withdraw without a queue later
Register, send one clear ID photo, and the 2 hour review can run while you are still exploring the lobby. By the time you want to cash out, the withdraw screen is already open and RM100 or more can move in about 15 minutes.